Mobile World Live GSMA Intelligence

HR Business Partner

Role type
Human Resources
Job Advert

GSMA – Our role in the mobile industry

The GSMA is the global industry association that helps shape the future of the mobile industry. Our mission is to act as a guiding beacon for the mobile industry, focusing on activities where collective action can deliver significant benefit. In order to achieve this, the GSMA concentrates on four main activities:

  • We provide strategic direction and thought leadership to our members
  • We drive collaborative industry programmes aimed at maintaining operator relevance in the digital world
  • We advocate for the industry to regulators, policy makers and society as a whole
  • We convene the broad mobile communications ecosystem at our industry leading events


Spanning 219 countries, the GSMA unites nearly 800 of the world's mobile operators, as well as more than 200 companies in the broader mobile ecosystem, including handset makers, software companies, equipment providers, Internet companies, and media and entertainment organisations. The GSMA is focused on innovating, incubating and creating new opportunities for its membership, all with the end goal of driving the growth of the mobile communications industry.

The GSMA is also established as a major inter-industry resource, partnering with industries across the mobile ecosystem in order to enable growth through mobile technologies, programmes and frameworks.

We act as a “think tank” for the mobile community focusing on strategic and policy initiatives that will impact the direction of the industry.

Our organisation engages with a wide range of governments, regulators and NGOs (such as The World Bank, UN and philanthropic organisations such as the Bill & Melinda Gates Foundation) to advocate for the mobile industry and develop the social and economic value of mobile for countries, regions and continents.

We convene the mobile industry at our leading events such as Mobile World Congress Americas, Mobile World Congress Shanghai, Mobile World Congress 360 Series and the world leading Mobile World Congress in Barcelona.

Please visit for a wealth of further information.


GSMA – Our HR Department

We have an exciting opportunity for a dynamic and ambitious HR Business Partner to join an evolving organisation and a talented HR team. Reporting to the Head of HR Business Partnering, you will manage your own global client base and champion GSMA's culture, collaborating with our business leaders to help develop, reward and retain our people. 

Our HR Department aims to attract, develop, reward and retain the best talent for the organisation. We enable the GSMA achieve its mission of “connecting everyone and everything to a better future” through the power of people.

While the HR team is responsible for performing the operational work associated with keeping the GSMA running, we do so with a strategic view of what it means to attract, develop, reward and retain a global workforce. 

The HR department consists of various teams including HR Business Partnering, which partners with the business to deliver talent strategies, HR Operations, which designs and manages compensation and benefits plans to attract and motivate the best talent, Learning & Development, which provides important learning opportunities to keep our teams at the top of their industries and Recruitment, which attracts, identifies, evaluates and hires the best new talent into the organisation.


This role will include a variety of tasks including the following:

  • Provide high quality guidance and support in developing and progressing people management solutions to achieve business objectives.
  • Coach, support, mentor and challenge managers in the application of HR policies and practices, provide advice and guidance on HR issues in order to minimise risk and financial exposure on a broad range of HR areas, including: employee relations; performance management; reward and recognition; talent management; restructures; and redundancy programmes.
  • Use workforce data to identify people management requirements and performance issues and establish credibility as an expert.
  • Support the development and delivery of cultural change.
  • Understand complexities of international employment laws and policies and procedures across region.
  • Ensure that all relevant legislative requirements, including those relating to equality are embedded in the development of project and policy work and in all the advice provided to line managers and others.
  • Lead and participate as required in HR working groups involved in the development and promotion of HR policy and procedures.
  • Develop and deliver HR training programmes to senior managers to ensure they are up to date with UK and EU employment legislation and are empowered to manage employee relations issues.
  • Work with other HRBPs and Head of HRBP to ensure consistency in approach.
  • Increase the perceived value of HR to all stakeholders.
  • Work in partnership with colleagues in other support functions to ensure coordination in project development and the enhancement of services to internal clients.
  • Promote and maintain good and beneficial working relationships with external organisations.

Qualifications and Experience

  • Postgraduate qualification in HR or related field
  • Associate or Chartered Member of CIPD
  • Successful track record of delivering HR solutions to internal client base
  • Experience of working in a matrix environment
  • Knowledge and working application of UK and EU employment legislation (knowledge of Middle East, LatAm and Africa also desired)
  • Solid experience of disciplinary, grievance, capability and redundancy HR procedures (essential in UK but desired for other locations)
  • Experience of managing performance process and pay reviews
  • Strong MS Excel experience
  • You will have experience in a full generalist role with operational delivery within a dynamic, fast changing environment, working with senior level managers.
  • You will be passionate about mobile, the internet and technology and understand instinctively and intellectually the critical role that highly talented people play in the success of the businesses in this sector.


  • You will be hard working, fast thinking, pro-active and flexible.  Wide ranges of business challenges will motivate not frustrate you.
  • You will have a very strong intellect and an obvious thirst for learning, able to learn fast and think on your feet.
  • You will be highly analytical, able to understand the business strategy and determine smart courses of action, make good judgments and create insightful business information useful in the development of the organisation.
  • You will be a strong relationship builder, working with senior executives, managers, staff, suppliers and business partners and the strength of these relationships will help determine your success.
  • Excellent organisational skills with the ability to balance competing priorities and workloads.
  • Adaptable and flexible in approach to work required.
  • Excellent written and verbal communication skills with an application to detail and presentation.
  • Commercial/business acumen.
  • Ability to problem solve and find solutions to complex issues.
  • Ability to influence managers’ decisions and provide proactive and practical solutions on a variety of people and employment matters.
  • Resilient proactive individual with ability to act decisively, unsupervised and take responsibility while remaining calm under pressure.
  • Ability to demonstrate initiative and offer new ideas and to champion, support and deliver business initiatives.
  • Commitment to coaching and motivating team members.
  • Willingness and ability to work as a member of a team.
  • Willingness to travel internationally.