Mobile World Live GSMA Intelligence

Technical Support Specialist

Role type
Job Advert


GSMA – Our role


The GSMA represents the interests of the worldwide Mobile operator community. Spanning 219 countries, the GSMA unites nearly 800 of the world's Mobile operators as its members, as well as linking them with more than 200 companies in the broader Mobile ecosystem (including; handset makers, software companies, equipment providers, Internet companies, and media and entertainment organizations). The GSMA is focused on innovating, incubating and creating new opportunities for its membership, all with the end goal of driving the growth of the Mobile communications sector and the role of operators within it. In addition, we work with Governments, regulators and NGO’s to develop the social and economic value of Mobile on a country, region and global basis. Finally we operate and produce the world leading Mobile World Congress and its sister events.

The GSMA is governed by a 25 member board, comprising CEO level representatives from the world's leading Mobile operators.

Please visit for a wealth of further information.


GSMA – Our Organisation


Our people include some of the best talent from around the world focusing on developing industry initiatives. We are a truly international organisation with offices in London, Atlanta, Barcelona, Brussels, Hong Kong and Buenos Aires, and through our different offices we embrace the diversity that has allowed the Mobile industry to be one of most fast moving and dynamic industries in the world.

Our envied position at the centre of the industry allows us to collaborate with our diverse membership and support them through some of their most complex challenges that they face as an industry.


The GSMA Identity programme and Mobile Connect


The Identity Programme covers a core element of the industry’s strategy. Development of digital identity services has been prioritised by the GSMA Board, and the programme with its operator partners are working together to deliver digital identity solutions to the market with scale, seamless consumer experience, consistency of technology and low barriers to entry across the digital identity ecosystem. “Mobile Connect” is the service mark which represents respective products. Mobile Connect gained already significant traction and is already available from 51 Mobile Network Operators in 29 countries.


GSMA – The Role


The Technical Support Specialist is responsible for identifying and solving all technical issues arising the deployment of Mobile Connect in the Latin America region, working closely with the local mobile operators and project managers. The role supports the Regional Director, the Project Manager and regional team with their day to day activities. The role reports into the Regional Head of Technology, with support from the Market Deployment team and Technology team in London.

Specific activities of the role include:

  • Assist operators with technical onboarding and understanding of the technical processes involved when deploying Mobile Connect.
  • Assist operators in the development of a technical architecture and deployment plan based on the local operator assets, availability of national assets such as a Mobile Number Portability database etc.
  • Help operators understand how they can provide a Mobile Connect service that is interoperable across multiple operators.
  • Proactively identify potential further needs for technical support from the operators when rolling out Mobile Connect across markets.
  • Provide operators with specifications, technical data and best practices documents as requested.
  • Support the Identity Programme Manager by escalating issues where necessary.  Follow up on action points and drive to completion.
  • Maintain control of requests and deliverables and further check for satisfaction from operators.
  • Report regularly on the progress of tasks.
  • Follow-up of open action points and activities arising from meetings



Criteria for Selection

  • Telecommunications or IT engineering degree.
  • Minimum 3-years’ experience in technical support roles.
  • Solid background in mobile network architectures, access and core.  Good understanding of IT system integration.
  • Good understanding of API implementation.
  • Demonstrable experience in a wide range of identity technology areas including knowledge of: OAuth 2.0, OpenID Connect, WPKI, cryptography, TEE, Open Mobile APIs, authentication concepts, trust frameworks (such as OIX) and REST modelling with JSON, JWT.
  • Hands-on experience in deploying OpenID Connect platforms, MNO integration stacks, ESB, database stacks, analytics stacks, CEP, relational and No SQL data stores
  • Excellent communication skills on an individual or group basis.  Builds strong and lasting relationships with technical managers at the operators. 
  • Strong customer orientation.
  • Used to working under pressure and managing multiple demands and priorities.
  • Excellent and proven organizational skills.  Ability to manage a number of concurrent assignments without losing focus.
  • Ability to work as part of a team, supporting other team members in a busy multinational environment, across a number of different companies. 
  • Good command of English, Spanish and Portuguese.


GSMA Package


The GSMA is able to provide suitably motivated candidates with a first class working environment, access to key decision makers in a one of the planets largest and most progressive industries and the content to keep a curious mind engaged. Many of our alumni have now taken key roles in the development of the industry.