Mobile World Live GSMA Intelligence

Registration Project Manager

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Role type
Customer Care
Job Advert

Role Details

The Registration Project Manager role will encompass responsibility for allocated projects associated with registration services at Mobile World Congress Barcelona, the Mobile 360 Series conference programme and other events in the company portfolio.  This is a wide ranging role across technological and operational delivery.

This role supports the departmental objective of delivering registration systems and operations to accommodate over 100,000 attendees at Mobile World Congress to agreed KPIs, whilst ensuring a positive attendee experience.  It also supports the Mobile 360 Project team to deliver a successful series of international conferences.


Key Responsibilities

  • Lead and accountability for assigned project areas.
  • Procurement of suppliers across different product categories.
  • Support with UAT (user acceptance testing) and roll out of live systems to internal and external business users.
  • Be accountable for all allocated tasks pre-event and onsite, including, but not limited to:
    • Budgeting for areas of assigned responsibility
    • Stakeholder onsite support
    • Supplier management
    • Onsite registration/access management
  • Contribute to company debriefs and conduct debriefs with internal & external stakeholders.


Key Performance Indicators to Assist in Performance and Development

  • Cross-team and departmental support of business objectives and goals.
  • Leadership / ownership and representation of key project areas on project calls and management meetings.
  • Vendor delivery and effectiveness.
  • Drive ROI through ensuring project and vendor support is aligned with GSMA’s objectives.
  • Effective project & timeline management, budgeting, actions list and meeting coordination.
  • Focus on project improvements to allow greater throughput, efficiency and enhanced user / attendee experience
  • Cost effective and on budget project delivery / ROI. Focus on measures to reduce bottom line costs and increase productivity /delivery efficiency


What We Are Looking For

  • B2B / B2C events, project management and operational planning experience across international events, gained over 3+ years within a corporate, association and / or agency environment is essential.
  • Registration system experience including systems UAT across events ranging from 200 attendees to 10,000+.
  • Financial acumen with attention to detail.
  • Experience with pre-event and onsite process planning.
  • Proven Project Management skills, ideally with a recognised Qualification, e.g. Prince 2 / Agile / APM / PMI, other.
  • An understanding of risk management and contingency planning in an event environment.
  • Stakeholder management experience.
  • Proven ability to work under pressure and to tight deadlines.
  • Must be able to represent the interests of the project and department in a complex international programme matrix to senior stakeholders.  
  • Superior verbal and written presentation skills and the ability to effectively communicate with all levels of employees, customers, stakeholders across international boundaries.
  • Cultural awareness within Asian, US and European markets.
  • Be proficient (intermediate level or above) in the use of Microsoft Word, Excel, PowerPoint, Project.
  • Excellent attention to detail and analytical.
  • Fluency in English (to mother tongue level / written and spoken).
  • Knowledge of Spanish is desirable but not essential.
  • Must be a ‘self-starter’, able to take the initiative, problem solve and work autonomously to drive projects forward.
  • Candidates must be available to travel to their allocated events for up to two weeks at a time.
  • Energy, commitment and drive.


Method of Assessment

  • Online psychometric testing.
  • Competency based interview with Senior Registration Project Manager and Head of Registration Services via conference call and face to face (in London).
  • Interview with Human Resources Department.
  • Other meetings and the possibility of a capabilities presentation may be requested.


About Customer Care

The events business is one of GSMA’s largest revenue streams for funding the initiatives that we carry out on behalf of our members in the mobile telecoms industry.

Current events in our portfolio include, but are not limited to; Mobile World Congress Barcelona, Shanghai and the Americas as well as Mobile 360 conference series.  Our events consist of thought leadership conferences and seminar content, cutting edge keynotes from the world’s leaders in telecoms, entertainment, high-tech and media, and extensive exhibition, sponsorship, advertising and media components. GSMA always strives to lead rather than follow trends, and is always developing new concepts and platforms, including events, in all areas around the world.

The Customer Care team play an extremely important role in ensuring GSMA’s clients and members, who regularly participate at our events, are satisfied with the level of support and customer service they receive, and by supplying cutting edge service and event technology solutions. To support our drive, vision and ambition, we have set out to create a best in class Customer Care service for our customers, clients and partners, by drawing on best practices in high-tech and the events industries, and consolidating these around our business and services.  The Registration function sits within the GSMA’s Customer Care department. 

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.