Mobile World Live GSMA Intelligence

M4D Utilities Market Engagement Manager - Africa

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

Role type
Mobile for Development
Job Advert

From urban to rural areas, mobile networks have become the predominant infrastructure in emerging markets and millions of people in emerging markets are now covered by mobile networks before they have access to energy, water or sanitation. The GSMA’s Mobile for Development Utilities Programme explores how the mobile industry can support commercially viable energy, water and sanitation services for underserved consumers.

Launched in January 2013, the programme carries the following activities to support these innovative mobile enabled utility services across Asia and Africa:
• Innovation Fund: Grants are competitively awarded to organisations trialling or scaling energy, water, or sanitation service models that leverage mobile technology. Though these grants we aim to answer the following questions and share these insights with the broader mobile industry, development sector, innovators, and funders:
o How can mobile support utility services?
o For a mobile-enabled solution to be adopted at scale, what building blocks are needed?
o What are the social and commercial impacts of delivering community services to underserved mobile subscribers?

• Knowledge Sharing and Convening:  We produce industry-leading reports that share trends and key insights about how mobile can enable energy, water and sanitation services for underserved customers in order to advance the sector. We also convene key stakeholders engaged or interested in these models at regional working groups, GSMA industry events and other external leading events to share best practices.
• Advisory Services:  We support mobile operators to understand the potential benefits for them to engage in these services and support knowledge exchange across the mobile industry.

The M4D Utilities team is currently seeking an Africa Market Engagement Manager to support the programme’s on-going activities and next round of the Innovation Fund. We are seeking highly motivated self-starters that believe in the catalytic role that mobile technology can play in access to basic utility services in emerging markets.

The M4D - Utilities Market Engagement Manager will be based in the GSMA’s Nairobi office and spend a significant proportion of their time travelling (approximately 30%). The time spent travelling is likely to be for periods of between 1-3 weeks.

The Market Engagement Manager (MEM) will be involved with the following:
Support grantee selection: The MEM will work with the rest of the MEM team to review concept notes, support applicants develop their proposals, review and prepare the proposals for the independent fund panel and conduct due diligence meetings with the applicants.

Grant Management of Selected Grantees: The MEM will conduct monthly, quarterly, & as needed reporting with assigned grantees, which will be done in coordination with the Independent Fund Manager. The MEM will focus on supporting the grantees’ relationships with mobile operators and shaping the GSMA’s support to the grantees’ use of mobile. The MEM will also ensure that we collect key data points and learnings for assessing the impact and insights from each grant. The MEM will ideally make 2-3 project visits per grantee. It is preferred that this MEM will only manage grantees in Africa, but this is subject to change and may include grantees in Asia. Our current and past grantees are listed here, which gives an indication of past travel locations.

Produce content to share leanings of grants: The MEM will produce written case studies, thematic reports, blogs, webinars, presentations, and other materials that convey the insights and impacts of their grantees to the broader sector.

Support organisation of regional programme events and GSMA Industry events: The MEM will work with the business intelligence team and other MEMs to plan and execute regional working groups, additional programme events, and GSMA industry events, such as the regional Mobile 360 Series events and possibly Mobile World Congress.

Contribute to the content development and delivery of service provider and mobile operator toolkits and workshops: The MEM will help to shape the insights from our grantees, mobile operators engaged in these services, and broader sector trends into toolkits and workshops/webinars that support energy/water/sanitation service providers to leverage mobile for service delivery, and mobile operators to work with these organisations or launch their own services.

Support regional relationship development with operators and other stakeholders: Meet with key stakeholders, particularly mobile operators, to support their engagement in this sector, and share best practices and key industry trends.

Contribute toward the strategic development of the programme: All members of the M4D Utilities team are expected to contribute towards shaping the overall strategic direction to ensure that the programme delivers value to the industry and achieves its goal of creating more scalable and sustainable mobile-enabled business models for energy, water and sanitation service provision.



- Strong background and experience in least one of the following technical areas: mobile networks, mobile money, M2M communications, renewable energy, water or sanitation.

- Strong commercial background with experience in at least one of: impact investing, rural distribution, marketing, business models or development for social enterprises.

- Project management, product development and management, and/or management consulting experience is attractive.

- Previous work within the mobile industry is attractive.



- Previous work experience in emerging markets that demonstrates the desired background.

- Minimum of three to four years of relevant work experience.

- An MBA, International Development, Engineering or Business post-graduate degree is preferred.



- Comfortable managing relationships with various  internal and external stakeholders, including C-level executives and dedicated entrepreneurs

- Strong analytical skills: Able to manipulate large quantities of data, and be able to present the results of analysis in a succinct manner to key stakeholders

- Excellent communicator: able to express complex technical or commercial issues in plain language, without losing the important points

- Excellent team-work abilities to effectively work with the whole M4D utilities team and the wider GSMA in order to achieve collective programme and industry goals

- Fluent and compelling written and oral communications skills in English

- French competency is a plus



- Should be able to work from the GSMA Nairobi office and have the right to work in Kenya.

- We need someone who is passionate about bringing together the mobile industry and energy/water/sanitation service providers to achieve social and commercial benefits.

- Excellent cultural awareness and a desire to work with teams around the world while showing respect for all colleagues and stakeholders. Enjoys international travel (approximately 30% of the time) and learning about new markets

- Able to quickly grasp new concepts and ideas (given the level of innovation in our sector and the wider industry)

- Naturally curious, able to think beyond business-as-usual scenarios, and dream big.

- Process-oriented individual, that takes ownership and responsibly without unnecessary management from above

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.