Mobile World Live GSMA Intelligence

Programme Coordinator

Role type
Programme Services
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The Mobile Money programme at the GSMA focuses on accelerating the development of the mobile money ecosystem.  By growing the ecosystem, mobile money will extend its reach to more of the underserved and increase its contribution to economic growth.  Mobile Network Operators (MNOs) have played a transformative role driving innovation in the ecosystem thus far.   As the industry continues to develop, the Mobile Money Programme will support MNOs continue to fulfil the social and commercial potential of mobile money.

Key Responsibilities 

The Programme Coordinator will assist with all programme reporting requirements for the mobile money programme by collating key project data, as agreed with the Programme Manager/PMO

•    Support the implementation of appropriate project methodologies 
•    Provide support with managing logistics for all mobile money events, for both internal and external audiences, including arranging travel and accommodation arrangements as and when appropriate, e.g. for delegates attending GSMA field visits 
•    Work with Marketing to ensure all MM outputs are of the highest quality and adhere to GSMA guidelines
•    Support the Knowledge Coordinator to manage Mobile Money’s online presence:
o    Update the blog calendar and pipeline
o    Source blogs which can be reposted on the Mobile Money Website and vice versa
o    Track mentions of MMU online and manage escalation process
o    Monitor the Mobile Money inbox and disperse requests appropriately
•    Liaise with suppliers and ensure purchase orders and invoices are processed in good time, working with the appropriate budget holders
•    Proactively contribute to the task breakdown, risk assessment and project planning, and assist in monitoring tasks 
•    Manage the administration of consultants, specifically dealing with contracts, Terms of Reference, CAF etc. in conjunction with the Mobile Money Directors and the Legal team
•    Arrange regular team meetings and facilitate these, virtually and in-person, including defining meeting requirements, confirming the agenda, venue selection and booking, sending meeting invitations and tracking acceptances
•    Constantly seek out and implement process and methodology improvements 

Criteria for Selection

•    A good team player with flexibility to work on multiple projects simultaneously, delivering high quality outputs and requiring minimal supervision or direction
•    Able to prioritise issues in order of importance and urgency for action/escalation 
•    Delivers accurate, professional, clear and concise communications of a consistently high quality 
•    Must be extremely well organised & methodical
•    Good knowledge of MS Office (Excel, Word and PowerPoint) is essential. Advanced Excel skills are a must
•    Highly motivated and proactive, demonstrating a “can do” attitude, and eager to identify and suggest ways of improving existing processes
•    Highly professional, comfortable interacting with internal and external stakeholders at all levels
•    Excellent cultural awareness, and willingness to engage with key stakeholders from around the world
•    Fluent spoken and written English is essential 
•    Other language skills (French or Spanish) desirable
•    A professional project management accreditation would be beneficial